Make Up Lessons

We get it, life with kids is unpredictable! If you are unable to attend a swim lesson you are entitled to a ‘make-up lesson’ at no cost if you book online. Every student can use 12 make-up lessons in a 12-month period of enrolment.

Make-up Lesson Guidelines

  • Student can take up to 12 make up lessons per 12 months of enrolment
  • To receive a make-up credit, the student must be marked absent from the class they are going to miss at least 2 hours prior to the start of this class. This must be completed via the Customer Portal (from within the Purruna App or online).
  • Make-up classes must be booked via the Customer Portal, and must adhere to the following:
    • must be used within 3 months of the missed lesson (credit expires after 3 months)
    • can only be booked 1 week in advance
    • once booked cannot be altered and will be forfeited if not attended or cancelled
  • We are unable to guarantee your preferred time/day, teacher or level will be available. The use of make up credit is dependent on class availability which fluctuates based on time, day and season.
  • To use make-ups the student must still be enrolled and account is financial with no outstanding amounts owing.
  • Make-up lessons are non-transferable and can only be used by the student enrolled.
Medical Suspensions

Medical suspensions are available for students who are unable to attend 2 or more consecutive lessons. Medical suspensions must be arranged prior to the missed lesson in writing (in-person form or email) and be accompanied by a supporting medical certificate. We will hold your spot for up to 6 weeks. Suspensions over 6 weeks will be removed from their class and re-enrolled into a suitable class with vacancy upon return

Christmas Break

Our swimming lessons run 50 weeks of the year. There are no swimming lessons during a two week period over the Christmas holidays. Students are not charged for this two week period.